Shipping & FAQs

SHIPPING:

Do you ship internationally?

Of course! To any dog and dog lover in any part of the world. All international orders are sent Australia Post or Sendle.

How much is shipping?

Delivery cost varies depending on your location, postage service & products ordered.

 

AUSTRALIA:

Standard flat rate of $10.00 for all orders // 1-5 business days

Express Post $15.00 // 1-2 business days

Art Print Only $5 // 3-10 business days

Free shipping on all orders over $80

 

NEW ZEALAND

Express International $18.00 // 3-7 business days

Art Print Only $15 // 3-10 business days

 

 

ALL OTHER INTERNATIONAL

Express International $25.00 // 3-10 business days

Art Print Only $15 // 3-10 business days

Free international shipping on all orders over $120

 

When will I receive my order?

Orders take 1-2 working days to be packed and shipped from our Sydney HQ. You will receive an email confirming your order has been shipped. You can expect your order to take:

Australia: 1-5 business days / Express Post: 1-2 business days

NZ & International: 3-10 working days

Please note all orders are sent via Registered Post and are trackable. 

If you need your item shipped fast please email us at hello@nooshel.com and we would be happy to look into this, however additional delivery charges may apply. 

 

DUTIES AND TAXES

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. NOOSEHL is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

PAYMENT:

Can I pay by Bank Deposit?

Absolutely! To pay by direct bank deposit you'll simply need to email us directly at hello@nooshel.com

Can I pay using a credit card?

Yes! All prices are in Australian Dollars. We use Shopify and PayPal as our secure payment gateways for processing credit cards. Visa, Mastercard, PayPal and American Express are all accepted payment methods.

Please note: All prices are GST inclusive

 

RETURNS:

Do you allow returns?

If you are not happy with your purchase, please email hello@nooshel.com within 7 business days of receiving your order.  

 

PRODUCTS:

Where are NOOSHEL products produced?

Our products are made in Australia & China with an eco-conscious mindset using environmentally friendly, sustainable materials.

The paper used in the Dog Diary is 100% FSC Certified. We also ensure our packaging is recycled tissue paper and recycled padded bags.